Frequently Asked Questions
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How do I choose the size?
Check the size guide on the product page and compare the measurements with a garment you own. The fit varies between models. If you need help, write to velleinfo@gmail.com with the name of the item.
What is the composition of the garments?
The composition, weight, and available features are in each product description. Check this information to choose the fabric and cut you are looking for.
How long does delivery take?
The timeframe depends on the preparation of the garment, the destination, and the shipping method. Consult the shipping policy and the information presented at checkout. Shipping times count from the moment of dispatch.
Can the order arrive in multiple packages?
Yes. Items from the same order may be shipped separately and arrive on different dates.
How do I track my order?
After dispatch, we send the available tracking information to the email address associated with the purchase.
Can I return an item?
Velle allows you to request a return within 30 days of receipt, under the conditions of our returns and refunds policy. This policy does not limit your legal rights.
How do I request an exchange or return?
Send your order number and the item identification to velleinfo@gmail.com. You will receive return instructions. For an exchange, check the procedure in our policy.
I received an incorrect or damaged item. What should I do?
Contact us at velleinfo@gmail.com, stating the order number and the issue. If possible, include photos to help us analyze the situation.
Do you sell gift cards?
Yes. You can find the Velle Gift Card in the shop. Check the options and conditions on the respective page.
How do I take care of my garments?
Follow the care label and the specific product instructions. Care varies depending on the fabric and graphic application.
How do I contact Velle?
Write to velleinfo@gmail.com or use the contact page.